Maintenance Request

Need to Report a Repair or Maintenance Issue?

Keeping your rental home in good condition is important, and we’re here to help when something needs attention. At Ray White Nielsen Rentals, we encourage tenants to let us know about maintenance issues as soon as they notice them so our property management team can assess the problem and organise the next steps.

It could be a dripping tap, a faulty appliance, a broken fitting, an issue with heating or something else around your rental property. Providing clear details when you report the problem helps us understand what’s happening and arrange the right assistance.

Before You Submit Your Request

A few extra details can make it easier for our team and maintenance contractors to identify the issue and respond appropriately.

Please include:

• A clear description of the problem and when you first noticed it
• The room or area where the issue is located
• Photos or videos of the problem, where possible
• Details of any damage or changes you have noticed
• Your current contact details so access or further information can be arranged if needed

Urgent Maintenance

If you have an urgent maintenance issue that could result in injury, significant property damage, loss of an essential service or a security concern, please contact Ray White Nielsen Rentals straight away using the urgent maintenance contact details provided at the beginning of your tenancy.

If there is an immediate threat to life, health or safety, call 111 first.

Non-Urgent Maintenance

For everyday repairs and non-urgent maintenance, please complete the form below with as much information as possible. Our property management team will review your request and get in touch if we need more details.

Please don’t organise a contractor or arrange repairs yourself unless Ray White Nielsen Rentals has asked you to do so. This helps us keep track of the work and coordinate repairs with the property owner where required.

Submit Your Maintenance Request

Ready to report an issue? Complete the maintenance form below and tell us what’s happening.

The more detail you can provide, the easier it is for our team to understand the problem and arrange the appropriate assistance.

Need help with your rental property? Submit your request below and our team will be in touch.